Since 2001, Gruppo CLAS has a quality management system in compliance with UNI EN ISO 9001: 2008
Since 2001, Gruppo CLAS has a quality management system in compliance with UNI EN ISO 9001: 2008 for the design and provision of research and consulting services in the fields of applied economics and economic statistics, evaluation systems, information systems for economic analysis, organisational and professional development, and demoscopic surveys.
Since its establishment, Gruppo CLAS is committed to providing quality services that meet customers’ needs (express and implied) and expectations: this is why we are so successful in what we do. In re-cent years, the competitive environment has become more demanding, and the comparison on ser-vices quality has got tighter.
For this reason, many years ago the Board of Directors started to make a determined effort to improve and certify the quality of the services offered: everyone have been called to take part to this program, and the results, in terms of both organisation and services, are quite appreciable.
In addition to a continuous attention to the use of innovative methodologies and technologies, we have pursued a progressive development of knowledge and corporate objectives sharing. Further-more, it has been deemed critical to establish relationships based on complete knowledge, absolute transparency and full understanding of mutual problems in all different business areas; these have been the conditions necessary to build an internal management system for our increasing quality.